Virtual Agent

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Leiki Virtual Agent™ is an interactive service for entertainment functions and customer services. The Virtual Agent™ consists of automatic query answering software that understands natural language.

The user simply sends a question, or comments, in her own words from either the web, a smartphone interface, by SMS, or e-mail. The software analyses the message and chooses the best-match answer from a database of profiled answers.

At the heart of Leiki Virtual Agent™ is the Leiki Answer automatic answering engine, coupled with a pro-active personality. This results an interactive ‘agent’ for individuals looking for customer service support of information on film listings, fan clubs, etc. The service provider can independently update and adapt the character of the Virtual Agent™ through a user-friendly web administration interface.

Leiki Virtual Agent is the "human touch" between you and your customers

• The graphical user interface displays Leiki Virtual personalities as either animated, 3D characters or video clips of real people.
• Always on - users can interact with the Virtual Agent™ whenever they like.
• Understands natural language.
• In addition to dialogue, the Virtual Agent™ can interact with the users by showing its moods and feelings.
• Virtual Agent™ has memory, it recognises the user and topics from earlier conversations.

Who should use Leiki Virtual Agent?

• Media and advertising agencies working on behalf of clients in the entertainment business. Leiki Virtual Agent™ allows entertainment companies to support their user base in a personalised, yet costeffective manner. The Virtual Agent™ is programmed with the appropriate character to best reflect the brand identity and personality thus helping agencies’ clients to extend their relationship with their customers.
• Customer services and service resolution management. The Virtual Agent™ is ideal for handling routine questions, managing customer feedback and delivering product information cost effectively.
• Advertisers. Leiki Virtual Agent™ can be used for advertising; the character can wear branded clothes and accessories. This provides a revenue stream in addition to customer services.
• Mobile service providers. Build brand loyalty through the use of Leiki Virtual Agent™ - not only does it deliver inexpensive user support, the Agent also becomes a beloved pet. The service provider can offer premium services on top of the Agent, for example customising the Agent with clothes, new movements, sounds etc.